Whether through our extensive stockholding; our professional service; our online systems; or our distribution methods, the Allmakes 4×4 Philosophy is simple. Quality, Value and Performance.
Look around the company, and the philosophy is easy to see.
- Many of our administrators have been with us for over 5 years and most are trained to at least NVQ Level 2 in Customer Service
- We have administrators that are trained to provide customer service in multiple languages, including French, German, Spanish, Russian, Japanese and Mandarin
- We are currently the only major wholesaler in the Land Rover aftermarket to have invested in the technology to be able to offer online price checks, stock checks and ordering. This was implemented on the internet in June 2008 with a desktop version following in January 2009.
- Similarly we are currently the only company in the Land Rover aftermarket to offer a comprehensive online Warranty and Returns centre. This means that in the unlikely event that you should have a problem with any of your parts or accessories, you can process, track and monitor the progress of the part through our returns and credit departments from an internet browser.
- We have procedures to ensure all of our products undergo fair and reflective quality acceptance tests. These form part of our Quality Management System which has been approved by Lloyd’s Quality Register Assurance to ISO9001:2008.
- We are the only major wholesaler to own Land Rover service centres and workshops. If our workshops won’t fit it, we won’t stock it.
- We currently operate the latest order cut-off times of any wholesaleer in the Land Rover aftermarket, with staff working until 8pm to ensure goods are despatched for next-day delivery.
- In Terrafirma, we have the largest single brand of performance accessories and upgrades for Land Rover vehicles in existence.
Many of our staff have worked at Allmakes 4×4 or within the Land Rover aftermarket for over 20 years. These are the people that understand the needs of the market and are the people that have inspired our philosophy.